Order Tracking
Once your order has shipped, you will receive an email from us with a link to track your order.
You can also enter the order name and your email in the box below to get the status of your shipment.
Still need help? Reach out anytime.
Our team is here to assist you with care and attention.
Email: [email protected]
Address: 1815 Daniel St, Roanoke Rapids, NC 27870-4252, United States
Customer Hours: Mon–Sat, 9:00 AM–5:00 PM
Timezone: (GMT-05:00) Eastern Standard Time (New York)
Response Time: Within 24 hours (Usually sooner)
Thank you for trusting Donkari. Your confidence means everything to us.
If you just received a shipment notification, please allow 3 to 5 working days for the tracking information to update.
Tracking FAQ
How long does shipping take?
For Standard Shipping, it typically takes 3–7 business days to arrive. If you need it faster, our Expedited Shipping takes just 1–3 business days.
What if I changed my mind or ordered the wrong size?
We want you to love your look! If it’s not quite right, you can return it within 30 days of delivery for a refund. Please just make sure the item is unworn, unwashed, and has the original tags attached.
(Note: For sizing issues or personal preference, return shipping is the customer's responsibility).
My item arrived damaged or defective. What should I do?
Oh no, we are so sorry about that! Please email us at [email protected] within 30 days with a quick photo of the damage. We will make it right immediately by sending you a free replacement or issuing a full refund. You won't have to pay for return shipping in this case.
Email: [email protected]
Address: 1815 Daniel St, Roanoke Rapids, NC 27870-4252, United States
Customer Hours: Mon–Sat, 9:00 AM–5:00 PM
Timezone: (GMT-05:00) Eastern Standard Time (New York)
Response Time: Within 24 hours (Usually sooner)
